Refund and Returns Policy

1. Overview

At enext, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we're here to help. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

• The item was purchased within the last 14 days.
• The item is in its original packaging, unused, and in the same condition that you received it.
• You have the receipt or proof of purchase.

3. Non-Returnable Items

Several types of goods are exempt from being returned, including:

• Custom-built networking components and cut-to-length optical fiber cables.
• Software, digital downloads, and opened smart home utilities that require single-use activation codes.
• Items marked as final sale or clearance.
• Services that have already been rendered (e.g., installation, site surveys).

4. Refunds Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card, eSewa, Khalti, or original method of payment, within a certain amount of days.

5. Shipping Returns

To return your product, you should mail or physically deliver your product to: Bhimsen Sthan, Paropakar Marg, Kathmandu-20 Bagmati, Pradesh 2041, Nepal.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.